Tel: 01332 291 519

Products available for sale on John's Shoes website are subject to these termsand conditions. By purchasing products on this website you agree to be bound bythese terms and conditions. We reserve the right to change these terms andconditions at any time, and you are bound by the version available on the siteat the date of purchase. You confirm that all information you have provided isaccurate and true.


All trademarks and registrations are the property of their respective owners.


We know of no documented cases of credit card fraud using our shopping systemover the Internet. All credit card transactions are handled using a securepayment system provided by our payment processing provider.


All prices stated on the website are inclusive of VAT and are subject to changewithout notice.


Where payment is made by credit or debit card, you authorise us to debit yourcard with the total cost of the products selected plus delivery costs and VAT.Any refunds made in respect of returns or cancellation will be made to the samecard. If your card cannot be verified or is any way unacceptable, the orderwill be cancelled immediately.


Title in the goods supplied passes at the time of despatch from our shopprovided that cleared funds in respect of the items being shipped has beenreceived. We are not liable for any loss or damage caused during deliveryunless special shipping insurance has been requested and paid for.

VAT relief

The 6E fitting shoes available from this website are VAT exempt provided youmeet the criteria laid out by the VAT office (HM Customs & Excise). If youhave a medical condition which results in very swollen feet and you require 6E fitting shoes you may not need to pay VAT. If you are not sure, please contactyour medical advisor. We are not able to comment or give an opinion. It is anoffence to claim VAT relief fraudulently. If you qualify, and you wish to claim VAT relief, you will not be able to ordervia this website at the moment as written authorisation by yourself isrequired. To order 6E shoes and claim relief, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.


We are not liable for loss of profits, loss of business or other consequential,special or indirect loss arising out of the use of any product purchased fromthis site. All implied warranties and undertakings are excluded to the maximumextent permitted by law.

Got a question ?

Call us on 01332 291 519 or get in touch us via our contact form.